I love the new Scottsdale store. Jake took good care of me.
Greg,Scott and the rest of the staff,
Thank for all your help-it's not so easy to shop from here-but all your help
made it much easier, for that I thank you all.
Thanks. Boy, I really messed up this order. Thank goodness that you are so
helpful. You don't get that kind of service anymore. Bless you, you are
angels. I don't need the extra capper. But I do need the ingredients kit.
Thanks again, you are the BEST!
Thank you a million times over for your quick replacement of my damaged
product. it arrived before Christmas and made an amazing gift! we are so
excited to get it started. you have made two very loyal customers! more than
ever before i am incredibly glad I held off on making a purchase until i
found your company. again thank you so much and I hope you all enjoy your
I just returned late last night from travels and received the closures. This
is perfect as it gives me this weekend to finish up. Your customer service
Have a very happy holiday!!!!
Thank you so much. i cant wait to get started.
Great customer service, easy of use on the website and amazing selection and
customization for options. You guys are going to stay bookmarked!
Thank you, thank you, thank you! You created a great Pilsner Lager kit when
you created Ying Yang. I love it! Because I do not live on the East Coast, I
cannot try the original Yuegling Lager. It is not for sale in Arizona. But,
no matter! I have something that is probably even better!: Home brewed Ying
Yang from your kit! Thank you for the free kit on the anniversary of my
100th home brew. You have a very loyal customer in me!
John Weflen (Brewmeisterbro)
Thank for all that Gary. Also, the shirt was
a nice touch. I'll wear it proudly as an advocate of your great customer
service. You've won me over!
Thanks for opening up a new store at your
Gilbert location! You are 3 blocks away from home and have given exceptional
service as of late. I recently accquired a cabernet vinters reserve kit a
few months ago and stopped by yesterday for bottling supplies. It is a
wonderful kit that puts out a great product. i will be buying more from you
in the future, and it will include coming over to the beer side of
Thanks again for a great store and great products, be sure to stick around
for a while!!!
Best place to get
beer supplies? Brew Your Own Brew. The guy who runs it knows you. He takes
an interest in finding out who you are. He's really excited about brewing
beer, and he always has samples of things he's making and wants to show you
this and wants to show you that. He's got unbelievable stuff and all kinds
of tips for making anything you've ever thought of. He's like the beer
You Rule man!
I gave some Octoberfest beer I made with my original Brewer’s Best kit to
some people at work and all of a sudden I'm Mr. Popularity. You should have
seen their looks turn from skeptical to all smiles. One guy was going to
sell me some Grolsch style bottles but he wouldn't budge on the price so I
told him to no deal. I gave him a quart of my home brew to take home and all
of a sudden I can have the bottles for free, Just bring him in a beer once
in a while. Not that I'm in the game anymore but I bet if all the young
single guys knew how impressed the ladies are with a good homebrew you
probably wouldn't be able to get the kits out the door fast enough. What an
awesome hobby. Thanks again for your help. Have a cold one on me! :)-
Hi Gary, guess I
didn't read ALL the Deluxe Equipment details. :) I don't need an extra copy
of the book. Thanks for the catch. the order will be delivered the day
before my husband's birthday which is perfect because I can't keep a secret
to save my life. I know he is going to love it and I am sure we will be
ordering more beer ingredients very soon! thanks for the prompt order
processing and great customer service!
I have been brewing for about six months and I think it's great. I just
wanted to drop you line and let you know what great service I have received
in your store. Joel has been helpful and extremely patient answering my
newbie questions. I hope he sticks around.
Thanks Gary. Also, I waned
you to know that I really appreciated your help over the phone on 11-19. I
called from oklahoma on you 800 number. I know my question probably seemed
silly but you never let me know it. And, you made me feel really comfortable
asking for help from you or your staff. My sister will be using your firm as
well when she begins her winemaking experience next year. My hat is off to
you, your "right hand" man (Dan?) who helped us when we were in Tucson.
Great job! Can't wait for my order. And, Dan was right, I can't go wrong
working with byob...best prices, best service, best shipping...all things
BYOB service is unbeatable. My orders via
the net arrive the next day. I am apprised of the steps - receipt of my
order, when it is packed, when it is shipped. I can even stand outside and
wait for the UPS man. Thanks. Oh yeah, and the beer is unbeatable, too.
Christmas is over and I am offically the coolest giftgiver of my fiance's
office. No one else got their own deluxe brew kit. Thank you for making the
selection and transaction as smooth as possible. I'm sure I'll be buying
from you again. v/r,
Hi guys, just a quick note to say "thanks"
I do appreciate all your help and prompt shipping on my orders....keep up
the good work.
This is my first order from you guys. So
far, the experience has been first class.
Thank you so much. I'll be sure to tell my friends about your GREAT service!
I just wanted to say thanks so much for the quick and 100% wonerful Customer
service! You guys are awesome. I ordered my stuff on Tuesday and it arrived
on Wednesday (or maybe it was wednesday and it came thursday... little
details!) CRAZYNESS! Thanks much and I'm hoping to make some more purchases
in the future! I am a Satisfied Customer!
HEY GARY THANKS, FOR SENDING SUCH A
BEAUTIFUL USED KEG VERY, VERY SATISFIED, EXCELLENT
KEVIN M MORLEY